Privacy Policy

1. Data Controller

The data controller responsible for processing your personal data is:

ANNE GLOBAL BEAUTY & TREND EUROPE, SL

CIF: B67261750

• Registered (Legal) Address: Calle Constitució, 2, 3º 5ª, 08960, Sant Just Desvern, Barcelona, Spain

• Business (Operational) Address: Carrer de València, 261, L'Eixample, 08007, Barcelona, Spain
• Email: info@acquacoco.eu

• Phone: +34 936 94 20 20

We are committed to protecting your privacy and processing your data in a lawful, transparent, and secure manner.

2. Personal Data We Collect

We may collect the following personal information when you interact with our website:

• Full name

• Email address

• Phone number

• City and full shipping address

• Company name (if applicable)

• Comments or inquiries submitted via contact forms

• Browsing data (IP address, browser type, device information)

3. Purpose of Data Processing

We process your personal data for the following purposes:

• To manage your purchases, orders, and returns

• To create and manage your customer account

• To respond to your inquiries and provide customer support

• To send you updates or promotional communications (only if consent is given)

• To comply with legal obligations (e.g., invoicing, tax obligations)

• To analyze user behavior for website improvement and marketing performance

4. Legal Basis for Processing

Your personal data is processed under the following legal bases:

• Performance of a contract (for order and service management)

• Legal compliance (accounting, consumer protection)

• Legitimate interest (website security, business analysis)

• Consent (for sending promotional communications)

You may withdraw your consent at any time.

5. Data Retention

We retain your data only for the necessary time to fulfill the purpose for which it was collected, and to comply with applicable legal obligations. Typically:

• Orders and transactions: 6 years (as per tax and accounting law)

• Contact form data: up to 1 year

• Newsletter subscription: until you unsubscribe

6. Data Sharing

We do not sell or rent your data. We may share it only with:

• Payment processors (e.g., PayPal, Stripe, banks)

• Shipping providers (e.g., Correos Express)

• Technical service providers (e.g., website hosting or email service platforms)

• Public authorities when required by law

All partners are compliant with GDPR and have signed data processing agreements.

7. International Data Transfers

All data is hosted in the European Economic Area (EEA). If data is transferred outside the EEA (e.g., by third-party services), we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

8. Your Rights

You may exercise the following rights at any time:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Request data portability

• File a complaint with a data protection authority (in Spain: www.aepd.es)

You may send any request to: info@acquacoco.eu

9. Cookies

Our website uses cookies to improve user experience and analyze traffic. Please refer to our Cookie Policy for full details on what cookies we use and how you can manage them.

10. Security Measures

We implement technical and organizational measures to ensure your data is protected against unauthorized access, disclosure, or destruction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.